The front desk is with a patient, and the new one hangs up.
THE FIX · SHINNYEvery call answered, even mid-appointmentSearch, Local Services and your Business Profile bring new patients, and agents reply, book and confirm so the chairs stay full.
New patientCalls while the front desk is with a patient

ShinnyAnswers and asks what they need
BookedNew-patient exam, Friday 2:00 pm

ShinnySends a confirmation and the intake form
Built around booked consults by treatment, with patient details kept out of the ad tracking.
The front desk is with a patient, and the new one hangs up.
THE FIX · SHINNYEvery call answered, even mid-appointmentAd reports full of form starts that never became a visit.
THE FIX · SPARKReports on booked consults, not formsNo-shows and late cancellations nobody had time to refill.
THE FIX · SHINNYConfirmations that cut no-showsMove the sliders to match a normal week. It’s a rough number from your own inputs, and the scan gives you a proper read.
We started counting booked consults instead of form starts, and every lead now hears back in under two minutes. Same-day text confirmations cut no-shows too.
We keep health details out of ad tracking and agent messages, and set tools up with your privacy obligations in mind. We walk through your setup on the call.
Thirty minutes on where your customers come from, where they slip away, and what we’d fix first.
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